Terms of Service

Terms of Service



In order to use any feature of the Site, HelloLife.net hereby known as HelloLife® owned and operated by Ionx Holdings Inc. (the "Site"), you must agree to these Terms of Service. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE. The terms contain important information and create a legally binding contract.

HelloLife® may make improvements or changes in the information and services available on the Site or terminate this Site, at any time without notice. HelloLife® may also modify these Terms at any time, and such modification shall be effective immediately upon either posting on this Site or notifying you at our discretion. By using this Site, you agree to review these provisions periodically to ensure that you are aware of any modifications.

All material provided on this Site is provided for educational purposes only. Always seek the advice of your health care professional regarding a medical condition, before undertaking any diet, exercise, or other procedure on this Site, or if you are pregnant, considering becoming pregnant, or breastfeeding.

This Site does not provide medical advice or treatment. The contents of the Site, such as text, graphics, images, information and other material ("Content") contained on the Site is for educational purposes only. The Content is not intended as a substitute for professional medical advice, diagnosis or treatment. Reliance on any information provided by this Site is done solely at your own risk.

Information obtained by using this Site is not exhaustive. The Content provided by this Site is compiled from numerous sources. HelloLife® and its directors, officers, employees, licensors, suppliers, agents and independent contractors do not directly or indirectly practice medicine or provide medical services as part of HelloLife®.

Should you have any questions related to your health care, please seek the advice of your health care professional. You should never disregard or delay medical advice because of something you found on the Site.

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Use of Content

HelloLife® authorizes you to view or download the material made available on the Site solely for your personal, noncommercial use. Content and features are subject to change or termination without notice at the discretion of HelloLife®.

The Content is protected by copyright under both United States and foreign laws. All copyright in the Content is reserved to HelloLife® and no deletion or modification of any copyright is permitted. Title to the Content remains with HelloLife® or its licensors. All rights not expressly granted herein are reserved to HelloLife® and its licensors.

By using this Site, you agree that you will not download or transmit any communications or content that may infringe upon or violate any rights of any third party. You must not sell or copy our information, rewrite or modify it, redistribute it, put it on any other web site, or use it for any commercial purpose without our prior written permission. Any use of the Content not expressly permitted by these Terms of Use is a breach of these Terms of Service and may violate copyright, trademark and other laws. If you breach any of the Terms of Service, your permission to use the Content is automatically terminated and you must immediately destroy any copies you have made of any portion of the Content.

Any special rules for the use of certain software and other features provided on the Site may be included here or elsewhere within the Site.

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If you are dissatisfied with any information found on this Site, or with any HelloLife® products, your sole and exclusive remedy is to discontinue using HelloLife® products. The Content and any and all services or products promoted via the Site are provided on an "as is" basis. Your use of the Site, the Content, and any product or service discussed or promoted via the Site is your own responsibility.

When using the Site, information will be transmitted over a medium that is beyond the control and jurisdiction of HelloLife® and its suppliers. Accordingly, HelloLife® assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Site. You should ensure that you have appropriate safeguards on any computer or other electronic medium to avoid any defect that adversely affects your computer system.

Therefore, HelloLife® disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranty, or merchantability, to the fullest extent permitted by law.

HelloLife® makes no representations or warranties that: (1) the services, Content, software, text, graphics, links or communications provided on or through use of the Site, by HelloLife® or any third party, are accurate, reliable, complete, timely or error-free; (2) files available for downloading from or via this Site will be free of infection by viruses, worms, defects, corruption by any cause (including electromagnetic fields) or codes that manifest contaminating or destructive properties; (3) the results that may be obtained from the use of the services or Content will be reliable; (4) the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the Site, its services or Content, will meet your expectations; or (5) any errors in the services or Content will be corrected.

HelloLife® is not liable for any personal and/or property injury or damage, including death, caused by your use, reliance or misuse of the Site of Content or by any products you purchase, including from a third party. Under no circumstances shall HelloLife® or any third parties be liable for any damages, compensation or costs (including, without limitation, incidental and consequential damages, personal injury/wrongful death, loss of profits, or damages resulting from lost data or business interruption) resulting from the use, reliance, misuse or inability to use the Site or the Content, whether based on contract, tort, statute or any other legal basis and whether or not HelloLife® is advised of the possibility of such damages.

To the extent permitted by law and at the discretion of HelloLife®, remedies are limited to the replacement of the product or supply of an equivalent product or payment of the cost of such replacement or supply. By using this Site, you acknowledge that, except as aforesaid, HelloLife® is not liable for any costs expense loss or damage of whatsoever nature, whether direct, indirect or consequential, caused by or resulting from breach of any condition or warranty. Any claims arising in connection with your use of the Site or any Content must be brought within one (1) year of the date the event giving rise to such action occurred. Remedies under these Terms of Service are exclusive and are limited to those expressly provided for in these Terms.

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Privacy Guideline

This Privacy Guideline ("Privacy Guideline") applies to all personally identifiable information (collectively, "Personal Data") and other information that is collected through the Site of HelloLife®. Please read this Privacy Guideline carefully before using the Site. By using the Site, you (hereinafter, "you" or "user") consent to our practices described herein.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Guideline. If you provide Personal Data to us via this Site, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of HelloLife® and the authorized third parties referred to herein for the purposes described in this Privacy Guideline.

If you do not agree with this Privacy Guideline, do not access or use the Site. By accessing or using the Site, HelloLife's website, you agree to this Privacy Guideline.

Revisions and Updates

Our commitment to being a healthy lifestyle Site means that our business will continue to evolve as we introduce new products and features to the Site. Because of this, our policies will be reviewed and may be revised on occasion. As such, HelloLife® reserves the right to change this Privacy Guideline at any time. Should we modify this Privacy Guideline, we will notify you by posting an updated version of the Privacy Guideline on the Site. It is your responsibility to periodically check this page so that you are aware of what information we collect, how we use it, and under what circumstances we might disclose it. The amended Privacy Guideline will apply whether or not we give specific notice of any change.

Collection of Personal Data

We collect Personal Data from you when you voluntarily choose to provide such information, such as when you enter your Personal Data on our Site. Wherever we collect Personal Data we make an effort to provide a link to this Privacy Guideline. So that we can provide you with optimal service and Content, HelloLife® may request information about you. Information we collect includes Personal Data such as names, postal addresses, email addresses and demographic information such as age, gender and zip code. We also may collect technical data such as your IP address, browser type, domain name, access times and referring Web site address.

This information is collected both during member registration on the Site, when opting in to receive a newsletter, when opting in to receive special offers from HelloLife® and/or HelloLife® partners, when entering a HelloLife® sweepstakes or contest, or when completing a HelloLife® survey. Personal Data collected via the Site will be available within the network of web sites operated by HelloLife® for use in accordance with the terms of this Privacy Guideline.

On occasion we may give you the opportunity to opt in to offers from unaffiliated third parties that we deem to be of potential value to you. You may also choose to opt in to these offers on an ongoing basis when you sign up for HelloLife® membership, and you may opt out of receiving them at any time. If you decide to opt in to participate in these offers, we will provide your Personal Data to the third party. However, you should note that the third parties will not be bound by this Privacy Guideline. Any Personal Data that you give and/or authorize us to give to another party will be governed by the rules of that party's privacy policy, which may differ from this Privacy Guideline. HelloLife® is not responsible for Personal Data given to other parties. Please review their privacy policies prior to providing any Personal Data to third parties and/or opting-in to permit us to disclose your Personal Data to third parties.

What We Do With Your Personal Data

We may use Personal Data in order to display custom, personalized content to our visitors. We may also use Personal Data to send newsletters, emails, features, promotional material, surveys and other updates to users who opt in to receive information from HelloLife®. A user may opt-out of receiving such information at any time.

We also use this collected information to evaluate and administer our service, respond to any problems that may arise, and to determine user trends to analyze what part of our services are most popular with users. We may use your Personal Data to extend you offers about third party products and/or services that may be of interest to you. However, except as otherwise disclosed in this Privacy Guideline, we will not disclose your Personal Data to such parties without your prior consent.

We may occasionally generate reports for advertisers containing aggregate information about our users such as demographics and online usage trends. This allows us to provide content and advertiser offers that are most relevant and beneficial to our users. Except as otherwise disclosed herein, we will not include any Personal Data in these reports. HelloLife® allows users of our Site to send information by email to other parties who may be interested. We do not retain any email addresses (unless you are a member who already has voluntarily provided your email address) of either the sender or recipient of such articles after they are sent.

Sharing Your Personal Data

In addition to the disclosures of Personal Data described above, there are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Other Services Offered by HelloLife®: We may also share your Personal Data within HelloLife®, including any other services and web sites offered by HelloLife® for purposes consistent with this Privacy Guideline.

Agents, Consultants and Related Third Parties: HelloLife® sometimes hires other companies to perform certain business-related functions. Examples include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we endeavor to provide them only with the information that they need to perform their specific function.

Legal Requirements: HelloLife® reserves the right to use or disclose your Personal Data without notice or consent as needed to comply with federal and state law; to conduct investigations of consumer complaints; to protect the integrity of our site; to protect the safety of our visitors or others; and to cooperate in any legal investigation.

Controlling Your Personal Data

A user may change, correct, modify, or delete any Personal Data they may have provided to HelloLife® by contacting us via the "contact us" page on our website(s). Users can also unsubscribe from any newsletters or opt out of various promotional emails by following the directions provided in each mailing.

Non-Member Comments

As a non-member visitor, you may comment or stamp blogs. Before you do so however, you must respond fully to the network's prompt - enter your name and email address and demonstrate you agree to our TOS by checking the appropriate box. In doing so, you will be treated as a member from there on. An account will be created for you and a password will be sent to your account for future use.


Cookies are small text files that a web server may ask your web browser to store and to send back to the web server when needed. They allow you to take full advantage of the HelloLife® website, and, as such, we recommend that you leave them turned on. Cookies may be used to store a transaction identifier or other information a user may provide. We use cookies in the following ways:

Complex Transactions: Cookies are used to store and retrieve unique transaction identifiers or other server-generated or user-provided information in complex, multi-page web applications. This allows us to distinguish between different users, and to use information provided at one stage of an application at a later time (for instance, items placed in a 'shopping cart' might need to be displayed on a later 'check-out' screen). When we use cookies in this way, the cookie is stored on your web browser only temporarily; the cookie is destroyed at the end of the transaction or at the end of the browser session.

Customized Services: Cookies may also be used to automatically identify a particular user to the system, in order to provide a customized service, such as a personalized web page. In this case, a cookie containing a unique user identifier will be permanently stored on your web browser. We do not store sensitive information in such cookies; only a unique user identifier or generic preference values are stored. Personal information you give us for processing a transaction or using one of our personalization features, may be stored on our secure web server. Personal information that you give us for processing a transaction or using one of our personalization features may be stored on our secure web server, retained only as long as necessary and properly disposed of. HelloLife® does not use cookies to keep a database of Personal Data about visitors, unless you choose to give such permission to us.

Other types of Cookies or third parties that install Cookies

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require the consent of the User or may be managed directly by the Owner - depending on how they are described - without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track Users' browsing habits – in addition to the information specified herein and without the Owner's knowledge. Please read the entire privacy guideline of the listed services for detailed information.


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Facebook Ads conversion tracking (Facebook, Inc.)
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Website Traffic Analysis for more info.

Twitter Ads conversion tracking (Twitter, Inc.)
Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Website Traffic Analysis for more info.

Yahoo Ads (Oath)
Yahoo Ads is a remarketing and behavioral targeting service provided by Oath. that connects the activity of this Application with the Yahoo Ads Interest Manager.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Advertising Networks for more info – Opt Out.

Bing Ads (Microsoft)
Bing Ads is a behavioral targeting service provided by Microsoft. that connects data from the Bing Ads advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Advertising Networks for more info – Opt Out.

Google AdWords conversion tracking (Google Inc.)
Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Website Traffic Analysis for more info. - Opt-Out

Google Analytics with anonymized IP (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
Personal Data collected: Cookies and Usage Data.

Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on this Application might use Google's Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Website Traffic Analysis for more info. - Opt-Out

User ID extension for Google Analytics (Google Inc.)
Google Analytics on this Application makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.
The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by this Application.
The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.
Personal Data collected: Cookies.
Place of processing: US – Please Read Website Traffic Analysis for more info. Opt-Out

Commercial affiliation

This type of services allows this Application to display advertisements for third party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics. Clicks on the banner or icon posted on the Application are tracked by the third-party services listed below, and are shared with this Application.

ShareASale.com Inc.
ShareASale is and advanced Affiliate Marketing platform
Personal Data collected: Cookies, email address, first name, last name and Usage Data.
Place of processing: US

Live chat platform Interaction

This type of services allows Users to interact with third party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application customer support.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Live chat conversations may be logged.

Pure Chat (Pure Chat, Inc.)
Pure Chat was designed to help organizations have better conversations with their website visitors.
Personal Data collected: Cookies and Usage Data.
Place of processing: US

Remarketing and behavioral targeting

This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.

This done by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Advertising Networks of this page.

AdRoll (Semantic Sugar, Inc.)
AdRoll is an advertising service provided by Semantic Sugar, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Advertising Networks for more info – Opt Out.

AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Please Read Advertising Networks for more info – Opt Out.

Website Traffic Analysis

We may automatically gather general statistical information about our website and visitors, such as, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics software and marketing partners. Although these partners log the information coming from our site on our behalf, we authorize how that data may and may not be used.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes date/time stamps, browser types, operating systems, internet protocol (IP) addresses, internet service providers (ISPs), referring/exit pages, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track user's movements around the site. We do not link this automatically-collected data to personally identifiable information.

Advertising Networks

We may utilize third-party interest-based and remarketing pool advertising to promote our products. These third-party providers are solely responsible for storage and determination of fitness for use of data points associated with your browsing habits. We do not store any personally identifiable information about site visitors other than those involved in a transaction with us. If you are receiving our ads (or any other ads), and wish to opt-out of receiving them, you can learn more about this process by visiting:

Google's ad policy page (www.google.com/policies/technologies/ads/)
Google's ads preferences page (www.google.com/settings/ads/onweb/)
Google's ads browser plugin (www.google.com/ads/preferences/html/opt-out.html)
Yahoo's ad interest manager (info.yahoo.com/privacy/us/yahoo/opt_out/targeting/)
Microsoft opt-out tools (choice.microsoft.com/en-US)

Please be aware that you are not just opting out of HelloLife advertising, but all advertising by using these tools.

Visitors Outside Of The United States

The Site and the servers upon which this Site is hosted are located in the United States. All matters and material related to the Site is governed by the laws of the State of Michigan in the United States. Any information users outside of the U.S. provide will be transferred to the United States, and by visiting this Site and submitting Personal Data and other information, you authorize this transfer.

Children And Privacy

HelloLife® complies with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA is a federal law that protects the privacy of children using the Internet. The Site is directed at an adult market and is intended for use by adults only. We do not collect Personal Data from anyone under 13, nor do we allow children under 13 to participate in forums or chat rooms without prior verified parental consent. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Guideline by instructing their children to never provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to HelloLife® through this Site, please contact us, and we will endeavor to delete that information from our databases.

Storage And Security Of Your Personal Data

We take reasonable steps to protect the security of your Personal Data. Since no data transmission over the Internet can be guaranteed to be totally secure, we do not promise that the Personal Data you provide to us will always be totally secure. Therefore, you should therefore take special care in deciding what information you send to us via the Internet.

Links To Third Party Web Sites

HelloLife® provides links to web sites outside of the Site. These linked sites are not under our control, and we are not responsible for the content of those web sites or for the conduct of the companies operating those web sites. Before disclosing your Personal Data on any other web site, we advise you to examine the terms and conditions and privacy policy of those web sites. For more information concerning links to third party web sites, please see our section below titled "Advertisements, Promotions and Links".


This Privacy Guideline shall not apply to any unsolicited information (such as comments and feedback) you provide to HelloLife® through this Site and/or that you post to any public areas of the Site, such as bulletin boards (collectively, "Unsolicited Information"). All such Unsolicited Information shall be deemed to be non-confidential and HelloLife® shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution. You should be aware that if you voluntarily disclose Unsolicited Information online, that Unsolicited Information can be collected and used by others. For example, if you post your email address in chat rooms or online forums, you may receive unsolicited messages from others. HelloLife® has no control over the use of Personal Data that you voluntarily post in public forums.

Contact Information

If you have any questions about our Privacy Guideline, please Call our Customer Service at 1.800.875.0850 in the U.S. or 1.616.803.7880 outside of the U.S.

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60-Day Satisfaction Guarantee

We offer our first time customers a 60-day satisfaction guarantee on their first order placed with us. Any follow up purchase of the same product(s) after your first purchase is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as-is.

Because we ask you to give our products a minimum of one month's use, we do not accept returns until this 30-day period has been completed. If you are not totally satisfied after at least 30 days of using the product, you may request a refund.

Our Satisfaction Guarantee is designed for a single user for up to 60 days use of product. Therefore, only two (2) bottles/packages of your product can be opened to be eligible for a refund. All other packages/bottles of the same product must be in the factory-sealed container/box (resalable condition) to be eligible for a refund. To receive a full product refund, you must ship back ALL of the bottles from the purchase you are returning; full and opened (up to two opened). The unit price of any non-resalable bottles (over the two allowed) will be deducted from your refund amount.

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Return Guideline

HelloLife products are sold with the intent that they will be used within 3 months of purchase. To purchase more than 3 months worth of product for your personal use, please contact our customer service team before placing your order. There are no refunds of purchases of more than 3 months supply. We do not accept returns on product that has passed the printed expiration date.

There are no refunds for Non-Consumable items like Shirts, Wristbands etc...

There is no special return policy for promotional sales we run. Same rules apply as for regular orders. If it is the customer's second order of a product, we don't offer a refund. We don't refund shipping. It's just the same as regular orders, just the price is different.

Undeliverable or Refused Packages

Refused or undeliverable orders will be refunded according to this policy, less all shipping and handling and a 20% return processing fee. The customer is responsible for providing a deliverable postal address when placing the order.

You have 60 days from when your product was shipped to request a Return Merchandise Authorization for a refund. We do not issue RMA numbers past this 60 day period.

There is no fee for returns qualifying for our 60-Day Satisfaction Guarantee. Also, we do not refund any shipping charges.

To begin your return, please complete these steps:

  1. Call our Customer Service at 1.800.875.0850 in the U.S. or 1.616.803.7880 outside of the U.S. to receive your RMA (Return Merchandise Authorization) number. Display this number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded.
  2. Your RMA number will expire 14 days after being issued.
  3. If we do not receive your return package within 14 days of issuing the RMA, your purchase will no longer be eligible for a refund.
  4. In order for your return to be accepted, you must ship back all of the empty bottles/packages (up to two opened) and any unused, unopened bottles/packages in their factory-sealed containers, along with an RMA form. DOWNLOAD RMA FORM (PDF)
  5. You are responsible for shipping costs to return the package to us. We strongly recommend returning packages to us through certified mail with a tracking number. If we do not receive your product, and you cannot prove your product was returned, or the product arrives damaged and in unusable condition, we will not issue a refund.
  6. Send your return package to:
    Attn: Processing Center
    4655 Patterson Ave SE STE C
    Grand Rapids, MI 49512

Once your return is received and inspected by our processing center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Refunds for purchases made with a gift card / prepaid credit card will go back to the same card. If the card no longer exists you have to inform HelloLife before the refund is processed and we will issue a company check.

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Shipping Guideline

Our shipping office is open Monday through Friday and is closed on all U.S. government-observed holidays and weekends.

We have an average of three shipment options available to meet your time and budget needs.

Our shipment options are USPS First Class Package, USPS Priority Mail and USPS Priority Mail Express depending on where you live or where your package is being delivered. Prices will vary on weight of the shipment package and location.

Shipments are available within the U.S. Only

Saturday and Special Delivery

Please call 1-800-875-0850 for these rates

We strive to fulfill your order correctly and quickly. In order to maintain the best service, we have set guidelines in our order processing. To thoroughly process your order we need several key elements from you. All must be valid and are listed as follows: first name, last name, email address, phone number, billing address, and a delivery address if different from the billing address.

We ship via USPS, so a valid postal address is required for all orders. You have 30 days after ordering to contact us if you have not received your product. If we have confirmation your package was delivered we are no longer responsible for your product.

USPS will make one delivery attempt. Customers are issued a refund if their package is returned (less shipping). We cannot reship orders that are returned to us as undeliverable.

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If you wish to cancel your order, please call our Customer Service at 1.800.875.0850 in the U.S. or 1-616-803-7880. Your cancellation must be made before your order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.

If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send unopened package back. Once the package is returned, a full refund will be issued, less shipping costs (see Free Shipping and Cancelled Orders below), both to and from your delivery address. All cancellation refunds are processed within five business days. We reserve the right to cancel any order at any time.

Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies.

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Advertisements, Promotions and Links

HelloLife® discusses certain products and/or services of third parties on the Site. In occasional cases the third-party product and/or service provider will pay HelloLife® a referral fee for purchases made by individuals that are referred to it by HelloLife®. As noted above, HelloLife® makes no representations or warranties regarding the efficacy of these products and/or services, and your use or reliance upon any product or service that is discussed or promoted via the Site is at your own discretion and is subject to these Terms of Service. Other than as noted herein, HelloLife® does not endorse content on any third-party web sites. HelloLife® is not responsible for the content linked in or out of any third-party sites; sites framed within the HelloLife® Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party web sites is at your own discretion and subject to the Terms and Conditions of use for such sites.

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User Submissions and Contributions

Any information provided is subject to our Privacy Guideline. Beyond that information, any email or other communications or content you send to any part of this Site, is non-confidential for all purposes. If you make any such submission, you automatically grant, agree and warrant that the owner of such content has expressly granted or agreed HelloLife® a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed. HelloLife® may sublicense its rights through multiple tiers of sublicenses.

Customer Reviews

All product reviews posted on our website are user submitted. Our goal is to provide an unbiased review platform for legitimate HelloLife customers to share their experience with our products. Unlike many subscription or ad-revenue-driven third-party review sites, our website falls under regulatory guidelines placed by the Federal Trade Commission (FTC) and the U.S. Food and Drug Administration (FDA). In order to comply with these existing regulations and provide the best possible user experience, the following conditions are applied to our Customer Reviews:

Reviewers Must Be Real People

All user-submitted reviews must contain a valid name, address, phone number, and email address. While this information is not published on our websites, the information is filed and available for review at the request of federal authorities.

Reviewers Must Have Purchased Product

Before publishing a review, we must verify, in our system, that the user did indeed purchase the product they are reviewing. From the time of purchase to the time of review, no more than one calendar year's time may have elapsed.

Editing of Review Content

While we strive to deliver customer reviews in their purest form, there are some circumstances under which we do edit the content:

  1. To avoid infringing on the intellectual property rights of other companies, we remove any brand-name drug references from our customer's reviews
  2. To remove inappropriate health claims
  3. To correct illegible grammar
  4. To translate a review from a foreign language to English
  5. To remove offensive or hateful speech
  6. To remove personally identifiable information
  7. To remove undesirable spam content

Reviews We Do Not Publish

In addition to the above criteria, there are some reviews that we do not publish on our website. Reviews that are purposefully not published include those that:

  1. Are related to customer service (not a product review)
  2. Are from individuals who are simply being antagonistic
  3. Are deemed maliciously submitted by a competing company, its employees, or its proponents
  4. Are intended to question the methodology, safety, or efficacy of homeopathy, dietary supplements, the complementary health industry, federal regulatory agencies, our company, employees, or brand names
  5. Include exorbitant claims
  6. Cannot be made sense of after editorial review
  7. Contain content that is blatantly false, misleading, or hateful
  8. Contain content that seems in conflict with the selected star rating

Less-Than-Favorable (Negative) Reviews

Use of our products is typically considered self-managed health care. Due to variations in product use, diet, exercise, body composition, or underlying or compound health conditions, we understand that our products may not meet every individual's expectations. If, after using our product for a fair amount of time, as indicated in our return policy, it does not meet your expectations and you wish to review the product in what you consider a negative manner, please adhere to the guidelines stated above. HelloLife cannot publish a review with anonymous or incomplete sender information, nor can we publish a review that is profane and/or misleading. Tell the facts of your experience and be honest in your appraisal of the product.

All user-submitted reviews, including less-than-favorable reviews, are valuable both to us and those considering purchasing our products. Please keep in mind that many HelloLife products are OTC medicines marketed with indications and symptom relief claims as listed in the Homeopathic Pharmacopeia of the United States and the Homeopathic Materia Medica. We do not publish reviews that are submitted in an effort to undermine the legal status of homeopathic products or the production methods involved.

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You agree to defend, indemnify and hold HelloLife®, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your breach of or default under these Terms of Service.

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HelloLife® makes no claims that Content is appropriate or may be downloaded in any country or jurisdiction. Access to Content may not be legal by certain persons or in certain countries. If you access the Site you do so at your own risk and are responsible for compliance with the laws of your country's jurisdiction. HelloLife® is not liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without limitation, attorneys' fees and lost profits or savings) in any way due to, resulting from, or arising in connection with this site, including its original and third party content, regardless of any negligence of HelloLife®.

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Any claim or controversy arising out of or related to these Terms of Service, the Site, or the services or products provided on or through the Site shall be settled by binding arbitration to be held the USA, and these terms and conditions shall be governed by and construed in accordance with the laws of the State of Michigan, as they apply to agreements made and solely performed therein. Disputes arising hereunder shall be exclusively subject to the jurisdiction of the courts in the State of Michigan. This will include any connection with any such dispute including any claim involving HelloLife® or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

If any provision of these Terms of Service is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any of these Terms of Service shall be deemed a further or continuing waiver of such term or condition or any other term or condition. For further information, please contact:

HelloLife, Inc.
4655 Patterson Ave SE STE C
Grand Rapids, MI 49512

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Updated January 3, 2023