Terms of Service
Use of Content •
60-Day Satisfaction Guarantee
Return Policy • Shipping Policy • Cancellations • Advertisements, Promotions and Links
User Submissions and Contributions • Indemnity • General • Disputes
In order to use any feature of the Site, HelloLife.net hereby known as HelloLife® owned and operated by Ionx Holdings Inc. (the "Site"), you must agree to these Terms of Service. PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE. The terms contain important information and create a legally binding contract.
HelloLife® may make improvements or changes in the information and services available on the Site or terminate this Site, at any time without notice. HelloLife® may also modify these Terms at any time, and such modification shall be effective immediately upon either posting on this Site or notifying you at our discretion. By using this Site, you agree to review these provisions periodically to ensure that you are aware of any modifications.
All material provided on this Site is provided for educational purposes only. Always seek the advice of your health care professional regarding a medical condition, before undertaking any diet, exercise, or other procedure on this Site, or if you are pregnant, considering becoming pregnant, or breastfeeding.
This Site does not provide medical advice or treatment. The contents of the Site, such as text, graphics, images, information and other material ("Content") contained on the Site is for educational purposes only. The Content is not intended as a substitute for professional medical advice, diagnosis or treatment. Reliance on any information provided by this Site is done solely at your own risk.
Information obtained by using this Site is not exhaustive. The Content provided by this Site is compiled from numerous sources. HelloLife® and its directors, officers, employees, licensors, suppliers, agents and independent contractors do not directly or indirectly practice medicine or provide medical services as part of HelloLife®.
Should you have any questions related to your health care, please seek the advice of your health care professional. You should never disregard or delay medical advice because of something you found on the Site.
Use of Content
HelloLife® authorizes you to view or download the material made available on the Site solely for your personal, noncommercial use. Content and features are subject to change or termination without notice at the discretion of HelloLife®.
The Content is protected by copyright under both United States and foreign laws. All copyright in the Content is reserved to HelloLife® and no deletion or modification of any copyright is permitted. Title to the Content remains with HelloLife® or its licensors. All rights not expressly granted herein are reserved to HelloLife® and its licensors.
Any special rules for the use of certain software and other features provided on the Site may be included here or elsewhere within the Site.
If you are dissatisfied with any information found on this Site, or with any HelloLife® products, your sole and exclusive remedy is to discontinue using HelloLife® products. The Content and any and all services or products promoted via the Site are provided on an "as is" basis. Your use of the Site, the Content, and any product or service discussed or promoted via the Site is your own responsibility.
When using the Site, information will be transmitted over a medium that is beyond the control and jurisdiction of HelloLife® and its suppliers. Accordingly, HelloLife® assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the Site. You should ensure that you have appropriate safeguards on any computer or other electronic medium to avoid any defect that adversely affects your computer system.
Therefore, HelloLife® disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranty, or merchantability, to the fullest extent permitted by law.
HelloLife® makes no representations or warranties that: (1) the services, Content, software, text, graphics, links or communications provided on or through use of the Site, by HelloLife® or any third party, are accurate, reliable, complete, timely or error-free; (2) files available for downloading from or via this Site will be free of infection by viruses, worms, defects, corruption by any cause (including electromagnetic fields) or codes that manifest contaminating or destructive properties; (3) the results that may be obtained from the use of the services or Content will be reliable; (4) the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the Site, its services or Content, will meet your expectations; or (5) any errors in the services or Content will be corrected.
HelloLife® is not liable for any personal and/or property injury or damage, including death, caused by your use, reliance or misuse of the Site of Content or by any products you purchase, including from a third party. Under no circumstances shall HelloLife® or any third parties be liable for any damages, compensation or costs (including, without limitation, incidental and consequential damages, personal injury/wrongful death, loss of profits, or damages resulting from lost data or business interruption) resulting from the use, reliance, misuse or inability to use the Site or the Content, whether based on contract, tort, statute or any other legal basis and whether or not HelloLife® is advised of the possibility of such damages.
To the extent permitted by law and at the discretion of HelloLife®, remedies are limited to the replacement of the product or supply of an equivalent product or payment of the cost of such replacement or supply. By using this Site, you acknowledge that, except as aforesaid, HelloLife® is not liable for any costs expense loss or damage of whatsoever nature, whether direct, indirect or consequential, caused by or resulting from breach of any condition or warranty. Any claims arising in connection with your use of the Site or any Content must be brought within one (1) year of the date the event giving rise to such action occurred. Remedies under these Terms of Service are exclusive and are limited to those expressly provided for in these Terms.
Revisions and Updates
Collection of Personal Data
What We Do With Your Personal Data
We may use Personal Data in order to display custom, personalized content to our visitors. We may also use Personal Data to send newsletters, emails, features, promotional material, surveys and other updates to users who opt in to receive information from HelloLife®. A user may opt-out of receiving such information at any time.
We may occasionally generate reports for advertisers containing aggregate information about our users such as demographics and online usage trends. This allows us to provide content and advertiser offers that are most relevant and beneficial to our users. Except as otherwise disclosed herein, we will not include any Personal Data in these reports. HelloLife® allows users of our Site to send information by email to other parties who may be interested. We do not retain any email addresses (unless you are a member who already has voluntarily provided your email address) of either the sender or recipient of such articles after they are sent.
Sharing Your Personal Data
In addition to the disclosures of Personal Data described above, there are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: HelloLife® sometimes hires other companies to perform certain business-related functions. Examples include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we endeavor to provide them only with the information that they need to perform their specific function.
Legal Requirements: HelloLife® reserves the right to use or disclose your Personal Data without notice or consent as needed to comply with federal and state law; to conduct investigations of consumer complaints; to protect the integrity of our site; to protect the safety of our visitors or others; and to cooperate in any legal investigation.
Controlling Your Personal Data
A user may change, correct, modify, or delete any Personal Data they may have provided to HelloLife® by contacting us via the "contact us" page on our website(s). Users can also unsubscribe from any newsletters or opt out of various promotional emails by following the directions provided in each mailing.
As a non-member visitor, you may comment or stamp blogs. Before you do so however, you must respond fully to the network's prompt - enter your name and email address and demonstrate you agree to our TOS by checking the appropriate box. In doing so, you will be treated as a member from there on. An account will be created for you and a password will be sent to your account for future use.
Website Traffic Analysis
We may automatically gather general statistical information about our website and visitors, such as, browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our site analytics software and marketing partners. Although these partners log the information coming from our site on our behalf, we authorize how that data may and may not be used.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes date/time stamps, browser types, operating systems, internet protocol (IP) addresses, internet service providers (ISPs), referring/exit pages, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track user's movements around the site. We do not link this automatically-collected data to personally identifiable information.
Some of our websites use ClickTale® web analytics service. ClickTale may record mouse clicks, mouse movements, and scrolling activity on this website. ClickTale does not collect personally identifiable information, nor is it used on pages where personally identifiable or financial information is entered. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. We are using the information collected by ClickTale service to analyze trends and provide a better website experience for visitors. You can choose to disable the Service at http://www.clicktale.net/disable.html
We may utilize third-party interest-based and remarketing pool advertising to promote our products. These third-party providers are solely responsible for storage and determination of fitness for use of data points associated with your browsing habits. We do not store any personally identifiable information about site visitors other than those involved in a transaction with us. If you are receiving our ads (or any other ads), and wish to opt-out of receiving them, you can learn more about this process by visiting:
Google's ad policy page (http://www.google.com/policies/technologies/ads/)
Google's ads preferences page (https://www.google.com/settings/ads/onweb/)
Google's ads browser plugin (https://www.google.com/ads/preferences/html/opt-out.html)
Yahoo's ad interest manager (http://info.yahoo.com/privacy/us/yahoo/opt_out/targeting/)
Microsoft opt-out tools (http://choice.microsoft.com/en-US)
Please be aware that you are not just opting out of HelloLife advertising, but all advertising by using these tools.
Visitors Outside Of The United States
The Site and the servers upon which this Site is hosted are located in the United States. All matters and material related to the Site is governed by the laws of the State of Michigan in the United States. Any information users outside of the U.S. provide will be transferred to the United States, and by visiting this Site and submitting Personal Data and other information, you authorize this transfer.
Children And Privacy
Storage And Security Of Your Personal Data
We take reasonable steps to protect the security of your Personal Data. Since no data transmission over the Internet can be guaranteed to be totally secure, we do not promise that the Personal Data you provide to us will always be totally secure. Therefore, you should therefore take special care in deciding what information you send to us via the Internet.
Links To Third Party Web Sites
60-Day Satisfaction Guarantee
HelloLife® offers new customers, a 60-Day satisfaction guarantee on all unopened products and two bottles/packages of opened product.
Our "60-day satisfaction guarantee" means you will be 100% satisfied with your purchase, or you may return the product for a refund of your purchase price (less all shipping and return processing fees).
Any follow up purchase of like product(s) after your first regular sales purchase, is not covered by the guarantee. Your second purchase is a clear and final indication that you accept the product(s) as is.
There are no refunds for Special Promotion items and/or packages.
There are no refunds for Non-Consumable items like Shirts, Wristbands etc.. .
Undeliverable or Refused Packages
Refused or undeliverable orders will be refunded according to this policy, less all shipping and handling and a return processing fee. The customer is responsible for providing a deliverable a postal address when placing the order.
Please add our product to your daily regimen for a minimum of one month. Because we ask you to give our products a minimum of one month, we do not accept returns until this 30-day period has been completed.
If you are not totally satisfied after at least 30 days of using the product, you may return the empty bottles/packages along with the sealed, unused bottles/packages for a refund.
Our Satisfaction Guarantee is designed for a single user for 60 days use of product. Therefore, only two bottles/packages of your product can be opened to be eligible for a refund. All other packages/bottles of the same product must be in the factory-sealed container to be eligible for refund.
You have 60 days from when your product was shipped to request a Return Merchandise Authorization for a refund. We do not issue RMA numbers past this 60 day period.
All returns are charged a return processing fee. This fee will be 20% of the total product purchase price. We do not refund the cost of shipping or handling.
To begin your return, please complete these steps:
- Call our Customer Service at 866-504-7557 in the U.S. or 616-551-4246 outside of the U.S. to receive your RMA (Return Merchandise Authorization) number. Display this number visibly on the outside of the return package. Packages sent to us without a visible RMA number will not be accepted and will be discarded. Your RMA number will expire 14 days after your request. Your RMA number will expire 14 days after being issued.
- If we do not receive your return package within 14 days of issuing the RMA, your purchase will no longer be eligible for a refund, regardless of the 60 day satisfaction guarantee.
- In order for your return to be accepted, you must ship back all of the empty bottles/packages and any unused, unopened bottles/packages in their factory-sealed containers, along with an RMA form. DOWNLOAD RMA FORM (PDF)
- We strongly recommend returning packages to us through certified mail with a tracking number. If we do not receive your product, and you cannot prove your product was returned, we will not issue a refund.
- Send your return package to:
Attn: Processing Center
4460 44th St. SE Suite C - 600
Grand Rapids, MI 49512
Returns will be processed and refunds issued within 30 business days of return package receipt. Refunds will be issued in the same form as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check for payment.
Our shipping offices are open from 9am to 5pm EST Monday through Friday. Our shipping office is closed on all U.S. government-observed holidays.
We have three shipment options available to meet your time and budget needs.
8-10 days, available in contiguous U.S. only
3-7 days in the United States
Standard $29.95, 7-14 business days (includes tracking)
Saver $14.95 (does not include tracking)
Standard $29.95 (includes tracking)
Saver $19.95 (does not include tracking)
1-2 days, order must be placed by 12 pm (noon) EST Monday-Thursday. Express orders placed Friday by 12 pm EST will be delivered the following Monday or Tuesday. Please be aware that postal and national holidays will delay express package delivery. U.S. only, call for quote in Alaska or Hawaii.
Saturday and Special Delivery
Please call 1-800-875-0850 for these rates
We strive to fulfill your order correctly and quickly. In order to maintain the best service, we have set guidelines in our order processing. To thoroughly process your order we need several key elements from you. All must be valid and are listed as follows: first name, last name, email address, phone number, billing address, and a delivery address if different from the billing address.
We ship via USPS, so a valid postal address is required for all orders. FedEX® may be used for special orders, but additional fees may be required. You have 30 days after ordering to contact us if you have not received your product. If we have confirmation your package was delivered we are no longer responsible for your product.
FedEx® will make three attempts to deliver your order before the package is returned to the company; USPS will make one attempt. Customers are issued a refund if their package is returned (less shipping). We cannot reship orders that are returned to us as undeliverable.
International Orders: Customs Fees and Guidelines
Tax and duties for international orders are not included in the shipping charge. Customers are responsible for any additional Customs fees. A separate invoice for the tax and duties (Customs fees) will be charged to you from either USPS or FedEx® or your country's Customs office.
Customs restrictions and warranty issues prevent us from shipping to every international location. Currently Italy is the only country that prevents shipment from us.
Do not order items that are illegal to import into your country. Laws vary from country to country, and it is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.
If the package is seized by Customs for any reason and is returned to us, we will issue you a prompt refund, less shipping costs and any Customs fees charged to HelloLife® by your country. If the package is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees. Please contact the Customs Office in your country about duties and fees before ordering, as we are not responsible for these charges.
If your package is delivered to you and USPS or FedEx® has paid the Customs fees on your behalf, to ensure prompt delivery of your order, you will be responsible to pay the custom fees to USPS or FedEx®. If you do not pay the Customs fees HelloLife® will charge those fees to the credit card you used when placing your order.
All of our products sold internationally are meant for personal use - up to a 90 day supply of each product may be purchased at one time. For international retail opportunities, please call 1-800-801-8820.
Fraud is taken very seriously. Anti-fraud measures are in place at multiple levels and at different stages of the transaction with our merchant account partners.
If you wish to cancel your order, please call our Customer Service at 866-504-7557 in the U.S. or 616-551-4246 outside of the U.S. Your cancellation must be made before your order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged.
If a cancellation is placed after the order shipped, it is up to the customer to refuse the unopened package or send unopened package back. Once the package is returned, a full refund will be issued, less shipping costs (see Free Shipping and Cancelled Orders below), both to and from your delivery address. All cancellation refunds are processed within five business days. We reserve the right to cancel any order at any time.
Once a package has been opened, it is no longer eligible for cancellation. At this point, our standard returns policy applies.
Free Shipping and Cancelled orders: Free shipping is a reward for customers who use our products, and does not apply to cancelled orders. Cancellation refunds on orders that have already shipped will be debited either the published shipping rate or the actual shipping costs, whichever is greater. This applies to both domestic and international orders.
International orders: You are responsible for any customs fees, taxes, and return shipping charges incurred to return the package. Due to the cost of returning packages deemed undeliverable or refused at customs offices, any refused or undeliverable package automatically disqualifies your purchase from refund eligibility.
Advertisements, Promotions and Links
HelloLife® discusses certain products and/or services of third parties on the Site. In occasional cases the third-party product and/or service provider will pay HelloLife® a referral fee for purchases made by individuals that are referred to it by HelloLife®. As noted above, HelloLife® makes no representations or warranties regarding the efficacy of these products and/or services, and your use or reliance upon any product or service that is discussed or promoted via the Site is at your own discretion and is subject to these Terms of Service. Other than as noted herein, HelloLife® does not endorse content on any third-party web sites. HelloLife® is not responsible for the content linked in or out of any third-party sites; sites framed within the HelloLife® Site, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party web sites is at your own discretion and subject to the Terms and Conditions of use for such sites.
User Submissions and Contributions
All product reviews posted on our website are user submitted. Our goal is to provide an unbiased review platform for legitimate HelloLife customers to share their experience with our products. Unlike many subscription or ad-revenue-driven third-party review sites, our website falls under regulatory guidelines placed by the Federal Trade Commission (FTC) and the U.S. Food and Drug Administration (FDA). In order to comply with these existing regulations and provide the best possible user experience, the following conditions are applied to our Customer Reviews:
Reviewers Must Be Real People
All user-submitted reviews must contain a valid name, address, phone number, and email address. While this information is not published on our websites, the information is filed and available for review at the request of federal authorities.
Reviewers Must Have Purchased Product
Before publishing a review, we must verify, in our system, that the user did indeed purchase the product they are reviewing. From the time of purchase to the time of review, no more than one calendar year's time may have elapsed.
Editing of Review Content
While we strive to deliver customer reviews in their purest form, there are some circumstances under which we do edit the content:
- To avoid infringing on the intellectual property rights of other companies, we remove any brand-name drug references from our customer's reviews
- To remove inappropriate health claims
- To correct illegible grammar
- To translate a review from a foreign language to English
- To remove offensive or hateful speech
- To remove personally identifiable information
- To remove undesirable spam content
Reviews We Do Not Publish
In addition to the above criteria, there are some reviews that we do not publish on our website. Reviews that are purposefully not published include those that:
- Are related to customer service (not a product review)
- Are from individuals who are simply being antagonistic
- Are deemed maliciously submitted by a competing company, its employees, or its proponents
- Are intended to question the methodology, safety, or efficacy of homeopathy, dietary supplements, the complementary health industry, federal regulatory agencies, our company, employees, or brand names
- Include exorbitant claims
- Cannot be made sense of after editorial review
- Contain content that is blatantly false, misleading, or hateful
- Contain content that seems in conflict with the selected star rating
Less-Than-Favorable (Negative) Reviews
Use of our products is typically considered self-managed health care. Due to variations in product use, diet, exercise, body composition, or underlying or compound health conditions, we understand that our products may not meet every individual's expectations. If, after using our product for a fair amount of time, as indicated in our return policy, it does not meet your expectations and you wish to review the product in what you consider a negative manner, please adhere to the guidelines stated above. HelloLife cannot publish a review with anonymous or incomplete sender information, nor can we publish a review that is profane and/or misleading. Tell the facts of your experience and be honest in your appraisal of the product.
All user-submitted reviews, including less-than-favorable reviews, are valuable both to us and those considering purchasing our products. Please keep in mind that many HelloLife products are OTC medicines marketed with indications and symptom relief claims as listed in the Homeopathic Pharmacopeia of the United States and the Homeopathic Materia Medica. We do not publish reviews that are submitted in an effort to undermine the legal status of homeopathic products or the production methods involved.
You agree to defend, indemnify and hold HelloLife®, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your breach of or default under these Terms of Service.
HelloLife® makes no claims that Content is appropriate or may be downloaded in any country or jurisdiction. Access to Content may not be legal by certain persons or in certain countries. If you access the Site you do so at your own risk and are responsible for compliance with the laws of your country's jurisdiction. HelloLife® is not liable for any direct, indirect, incidental, special or consequential damages of any kind whatsoever (including, without limitation, attorneys' fees and lost profits or savings) in any way due to, resulting from, or arising in connection with this site, including its original and third party content, regardless of any negligence of HelloLife®.
Any claim or controversy arising out of or related to these Terms of Service, the Site, or the services or products provided on or through the Site shall be settled by binding arbitration to be held the USA, and these terms and conditions shall be governed by and construed in accordance with the laws of the State of Michigan, as they apply to agreements made and solely performed therein. Disputes arising hereunder shall be exclusively subject to the jurisdiction of the courts in the State of Michigan. This will include any connection with any such dispute including any claim involving HelloLife® or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
If any provision of these Terms of Service is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any of these Terms of Service shall be deemed a further or continuing waiver of such term or condition or any other term or condition. For further information, please contact:
HelloLife® - IONX HOLDINGS
4460 44th Street SE Suite C - 600
Grand Rapids, MI 49512
Updated July 31, 2013